Our flat fees cover all document preparation as specifically outlined in our Contract For Services. Our flat fees always include a courtesy allocated amount of communication via email. This allocation should adequately cover most client’s email needs. Our business strategy in offering competitive pricing is based on our volume of document preparation. We understand that clients will have questions, and we want our clients to be informed about their legal process. When approaching us with questions, clients should try to be thoughtful, and consider including multiple questions within each email. We do recognize that some customers have special needs. Therefore, to provide a cost-effective solution for everyone, if a client exceeds the allotted number of emails offered for their particular type of legal proceeding, emails that exceed a client’s allotment will be charged.
Customers can typically expect a swift response, even after hours and on the weekends, although we do not “guarantee” a specific after-hours email response time. This program allows complete customer control over their overall legal fees. In addition, it has allowed us to keep our fees at “rock bottom” prices for those extremely price-conscious consumers; while maintaining flexibility and convenience for those customers who want to pay for that extra service.